What is the Meadowlands Sports Complex Fan Code of Conduct?

The New Jersey Sports and Exposition Authority, our teams, and our show promoters are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience.  Our fans have the right to expect an environment where:

• Employees, players and team personnel respect and appreciate each and every fan.
• Guests will be treated in a consistent, professional and courteous manner by all Stadium and team personnel.
• Guests will enjoy the event experience free from disruptive behavior, including foul or abusive language and obscene gestures.
• Guests will consume alcoholic behaviors in a responsible manner.  Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the field of play will be immediately ejected.
• Guests will smoke in designated smoking areas only.
• Obscene or indecent messages on signs or clothing will not be permitted.
• Guests will comply with requests from staff regarding operations and emergency response procedures.

Facility staff members have been trained to intervene where necessary to ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not adhere to these provisions will be subject to ejection without refund and revocation of season tickets, and may also be in violation of city ordinances resulting in possible arrest and prosecution.

We thank you for adhering to the provisions of the Fan Code of Conduct.

Can I tailgate?

• The parking lots are open FIVE hours prior to gametime.
• Tailgating has become a ritual at the Stadium and is permitted provided guests tailgate in the same space occupied by their vehicle. Please be courteous to your fellow fans -- open parking spaces should not be used for tailgating.  Thw NJSEA and the Jets are actively monitoring all lots with additional security and there are increased patrols to enforce the one car, one spot policy.
• Ticket Holders may not reserve adjacent parking spaces for others.
• Tailgating is not permitted in the parking garage which is located next to Continental Airlines Arena.
• If you have a large tailgate party, stadium management strongly encourages you to arrive early and use the grass berms and paved areas on the islands located between the parking lots.  This will allow you to fully enjoy your party while being courteous to your fellow fans. 
• Grills are permitted for tailgating enjoyment, provided guests do so only in the same space occupied by their vehicle.  However, their use near buildings or in areas where guests or property may be damaged is strictly prohibited.
• Please do not discard hot coals near vehicles or in plastic waste receptacles; there have been several car and trash fires over the past few years.  For your safety and convenience, hot coal bins have been provided for the disposal of charcoal. These large, orange “hot charcoal” bins are located on the islands/plazas between the parking lots.  PLEASE DO NOT DISCARD TRASH IN THE HOT COAL BINS OR HOT COAL ASHES IN THE TRASH CONTAINERS.
• Open fires are not permitted
• Trash receptacles are located throughout the Sports Complex parking lots and near the Stadium entrances. Please bag and dispose of your trash to make it safer for vehicles exiting the Sports Complex after the game.
• Outside catering companies are not permitted on the Sports Complex. ARAMARK is the official food service provider/caterer for the Meadowlands Sports Complex. To schedule a catered event, please contact ARAMARK at (201) 935-5660.
• Ball playing in the Stadium parking lots and roadways is a safety hazard and is not permitted.  Many injuries occur as a result of these activities.

What items are prohibited in the stadium?

• Large Bags, Backpacks, Briefcases
• Coolers
• Glass Bottles, Cans
• Thermoses
• Alcoholic Beverages
• Umbrellas
• Video Cameras/Recording Devices
• Professional cameras and tripods
• Pets (only service animals are permitted)
• Aerosol Cans
• Firearms
• Knives (including pocket knives), Box Cutters or Weapons of any kind
• Chains
• Hanging Banners/Signs/Sticks/Poles
• Laser Pointers
• Noise Makers, Whistles, Air Horns, Bull Horns, Cow Bells
• Fireworks
• Confetti
• Clothing containing vulgar language
• Drugs, Narcotics, Illegal Substances
• Pepper Spray, Mace
• Any item deemed by management to be dangerous or inappropriate

Prohibited items that are discovered during inspections at the Stadium entrances must either be returned to the owner’s vehicle or discarded. The Stadium will not provide a storage area for these items. Unlawful items that are discovered during security inspections are subject to confiscation and the person in possession of those items is subject to arrest. Guests arriving by mass transit must take particular caution not to bring any prohibited items, as no exceptions will be made. Thank you for your continued cooperation and please be assured that your comfort and safety are our primary goals.

What are the Meadowlands policies regarding alcohol consumption?

Guests who attend events at the Meadowlands Sports Complex expect to have a good time. As such, it is our duty to ensure that those guests who drink alcoholic beverages do so responsibly. The following is a list of the alcohol policies instituted at the Stadium:
•    Guests will not be permitted to bring alcoholic beverages into the Stadium
•    Guests will not be allowed to enter the Stadium if they appear intoxicated
•    Guests wishing to purchase or consume any alcoholic beverage must provide valid proof of age
•    Limit of 2 beers per possession
•    Alcoholic beverages are not vended in the seating areas
•    Beer sales are suspended at the beginning of the third quarter or earlier at management’s discretion
•    Drunk and disorderly behavior, as well as violation of any alcohol policy, will result in ejection from the Stadium without refund and could result in the loss of season tickets
•    Guests are prohibited from leaving the Stadium with alcoholic beverages

Are there any important locations or policies I should be aware of?

IMPORTANT LOCATIONS

GENERATION JETS FEST: Generation Jets Fest is an interactive football theme park, which opens two hours prior to every home game.It is located in the white practice bubble between Gates A and D which is adjacent to Parking Lot 9A; admission is free.

SOUTH TOWER GATE: The South Tower/Stadium Club Gate, which is located between Gates C and D, provides access to guests who possess tickets to the South Tower Suites, Club Seats and Stadium Club.

CONCESSIONS AND MERCHANDISE: There are 16 concession stands on the Lower Level, 8 on the Mezzanine Level and 16 on the Upper Level. A pizza stand is located in Section 131 on the Lower Level. Irish Pub stands are located in Sections 131 and 331. Team Stores are located in Sections 111 and 311. Merchandise stands are located at each gate on each level. In addition, merchandise tents have been set up on the Plaza Levels at all Gates and offer a large variety of team apparel and souvenirs. Guests with disabilities requiring assistance should proceed directly to the Aramark cashier instead of getting in the concession lines. Credit cards are accepted at all permanent concessions stands and all merchandise stands and team stores.

REST ROOMS AND WATER FOUNTAINS:There are 24 restrooms on the Lower Level, 22 on the Mezzanine Level and 24 on the Upper Level.

The rest room facilities in Sections 117 through 125 are specifically equipped for guests with disabilities.Restrooms for guests with disabilities can also be found in the following locations: Mezzanine Level in Sections 210, 220 and 240 (men’s) and Sections 202, 212 and 222 (women’s); Stadium Club; South Tower Levels 4, 5, 8 and 9.

Feminine hygiene product dispensers are located in all of the ladies rooms throughout the stadium concourses.

Baby changing tables are located in each of the men’s and women’s rest rooms.

Water fountains are located at the entrance to each of the rest rooms on all three levels.

PUBLIC TELEPHONES:Located in each of the following Sections: 101, 121, 130, 211, 223, 240, 301, 312 and 321.One telephone at each bank is designed for wheelchair accessibility.A TTY phone is located in the Stadium Club Lobby for the hearing impaired.

ATM MACHINES: Located at all four gates on the Lower Level, Gates B and D on the Mezzanine Level, all four gates on the Upper Level and the Stadium Club.

STADIUM CLUB:Located between Gates C and D on the Plaza Level and is open to members only.If you would like to become a Stadium Club member please contact the Jets at (516) 560-8200.

SAFETY/SECURITY:The Safety/Security Office is located at the East End of the Stadium on the Service Level (between Gates B and C).For assistance, notify the nearest Safety/Security or Guest Services Representative or call (201) 842-5200.

FIRST AID:Stations are located at the East End of the Stadium on the Service Level (between Gates B and C) and on the Mezzanine Level adjacent to Sections 201 and 221.For assistance, notify the nearest Safety/Security or Guest Services Representative or the Emergency Medical Technicians stationed in Sections 111, 131, 311 and 331.

LOST AND FOUND:Located within the Safety/Security Office on the Service Level between Gates B and C or call (201) 842-5200.

ADMISSION POLICIES

•    Gates open 2 hours prior to the start of the game for General Admission Ticket Holders.  All guests will be subject to a search prior to entering the Stadium.  We strongly urge all guests to enter the Stadium as early as possible to avoid delays.  Anyone refusing to be searched will be denied entry into the Stadium.
•    The Stadium Club will open 2½ hours prior to the start of the game
•    All persons entering the Stadium, regardless of age, must have a valid ticket
•    All seating within the Stadium is reserved for guests holding valid game tickets
•    Guests with disabilities requiring assistance should enter the Stadium through Gates B or D and request a Guest Services Representative at the gate to provide assistance.  Guests may also contact Mike Smith, the Americans with Disabilities Act (ADA) Manager for the NJSEA, in advance at (201) 935-3900 should you have any questions.
•    Exit and re-entry into the Stadium is not permitted.  Dress appropriately for inclement weather prior to entering the Stadium.  If medication is required, be sure to have it with you upon entry.
•    Merchandise or food products may not be sold or resold on Meadowlands Sports Complex property or areas adjacent to the Sports Complex

WHILE IN YOUR SEATS

•    Proper behavior is expected from all of our guests.  Foul/abusive language and/or rowdy behavior will not be tolerated and will be cause for ejection and/or arrest.  Violators may also have their season tickets revoked.  Notify the nearest Guest Services or Safety/Security Representative immediately if actions of this type occur near you.
•    Retain ticket stubs for Guest Services Representatives to verify proper seat location. Adults should ensure that children are in possession of their own ticket. This will facilitate reuniting the child with parents should they become separated.
•    Be prepared to show your ticket stub each time you enter your assigned seating section
•    Sit only in your assigned seat to avoid inconveniencing other guests.
•    Keep aisles clear at all times; emergency situations require that stairways be kept clear.  Guests sitting or standing in the Stadium aisles jeopardize the safety of others.
•    Stepping on seats or over seat backs is prohibited.
•    Entering the playing field without authorization or throwing objects is a violation of Stadium rules and may prove hazardous. Offenders will be ejected and subject to arrest, prosecution and the loss of season tickets.
•    Smoking is permitted on the spirals and at the ground-level plazas at all gates.  Smoking is prohibited in all other areas of the Stadium. Please dispose of all smoking materials in the appropriate receptacles.
•    Hand held radios and televisions are allowed as long as guests listen with an earpiece or headphones. Still cameras (non-professional) that do not obstruct views of the field of neighboring guests are also permitted.  Guests should be considerate of their neighbors when using these devices.
•    Accessible seating is reserved for guests with disabilities and one companion only.
•    Paging a Ticket Holder over the public address system or video boards will be done at the discretion of Stadium management for medical emergencies only.  Please contact the Safety/Security Command and Control Center at (201) 842-5200 for this service.

I have a complaint. Who can I talk to?

The NJSEA prides itself on providing the finest of services. If your visit did not go as planned, please speak with a Stadium Supervisor and provide feedback or visit www.njsea.com or call 201-935-8500. This will allow Stadium Staff to better serve you during your next visit.

Where do the Jets play their home games?

The Jets play their home games at the Meadowlands in East Rutherford, N.J.

Is there public transportation to the Meadowlands?

Yes, there are two public transportation options to get to the Meadowlands.

NJ TRANSIT is offering the new No. 351 Bus service, a rail/bus shuttle service between Penn Station New York and the Meadowlands Sports Complex via Secaucus Junction Rail Station. In addition, NJ TRANSIT will continue to operate No. 351 direct bus service from the PABT to the Meadowlands Sports Complex for all Jets and Giants home football games.

The price remains at $10.00 roundtrip, rail/bus fare.

For further Info, please click here or call 973-275-5555.

What items are permitted in the stadium?

The following items may be brought into the Stadium:

•    One single serving (20 oz) of soft drink or water per ticket holder with cap removed
•    Binoculars
•    Still cameras (non-professional) that do not obstruct views of the field of neighboring guests
•    Small purses and fanny packs
•    Seat cushions
•    Clear Aramark bags containing just purchased merchandise
•    Hand  held radios and TVs (fans will be asked to turn them on for inspection)

 

Are tours of the stadium available?

No, we appreciate your interest in taking a tour of the stadium, but none are available.

Where can I view a stadium seating chart or diagram?

The seat chart or diagram can be viewed here.

How do I get to the Meadowlands?

From the Lincoln Tunnel:

• Follow Route 3 west to Route 120 north.

From the George Washington Bridge:

• Follow Interstate 95 south to the New Jersey Turnpike. Take the s western spur to the Sports Complex exit - 16W. This exit provides direct access to the Sports Complex parking areas.

Northbound on the New Jersey Turnpike:

• Take the western spur to exit 16W, which provides direct access to the Sports Complex parking areas.

To the Arena from Turnpike North:

• After paying the toll at 16W, proceed straight on the exit ramp, over Route 3. Pass the ramps for Route 3 East, and Route 3 West, and continue until you enter Sports Complex property. As you enter the Sports Complex, the first right turn you come to (a horseshoe turn) is Stadium Club Road. Make this right, and follow Stadium Club Road straight to Continental Airlines Arena.

Northbound on the Garden State Parkway:

• Follow the Parkway north to exit 153A and follow Route 3 east to the Sports Complex.

Southbound on the Garden State Parkway:

• Follow the Parkway south to exit 153 and follow Route 3 east to the Sports Complex. Alternate: Follow the Parkway south to exit 163 and follow Route 17 south to Paterson Plank Road. Take Paterson Plank Road east to the Sports Complex.

Eastbound on Route 80:

• Take exit 64 and follow Route 17 South to Paterson Plank Road to the Sports Complex.

Westbound on Route 80:

• Take exit 64B and follow Route 17 South to Paterson Plank Road to the Sports Complex.

Traffic using the Holland Tunnel and Brooklyn/Staten Island Bridge crossings and from lower Jersey City and Bayonne:

• Take the New Jersey Turnpike extension to the Turnpike. Take the western spur to exit 16W.

Is parking available at the stadium?

Parking is available by pre-paid parking permit only.  If you do not have a pre-paid parking permit you will be directed to satellite parking.  See Parking Frequently Asked Questions for further information.

Are bags permitted in the stadium?

Yes, clear Aramark bags containing just-purchased merchandise are permitted in the stadium.  However, new in 2008, the stadium will no longer hold bags which are not permitted in the stadium for patrons. Prohibited bags include large bags, backpacks and briefcases. Any prohibited items that are discovered during inspections at Stadium entrances must either be returned to the owner's vehicle or discarded. The Stadium will not provide a storage area for these items. Guests arriving by mass transit must take particular caution not to bring any prohibited items, as no exceptions will be made.

 

 

What is Jets Fans First?

We've heard the voices of our fans who want to watch games in a family friendly atmosphere.  We have listened to those concerns and taken steps to address them.  That's why we launched a new program, Jets Fans First.  The Jets, in conjunction with the N.J. Sports and Exposition Authority and the N.J. State Police, have enacted a number of new policies and are enforcing existing ones this season.  This initiative is aimed at heightening the experience of Jets fans attending games while actively addressing improper fan behavior.  A new text messaging system is in place that enables you to notify stadium security of any situation in the stands.  The new Green Team tries to ensure that we are delivering a great gameday experience.  If you have any questions or other concerns please contact us at jetsfansfirst@newyorkjets.com. 

What is the new text messaging system?

A text messaging system has been introduced to enable fans to notify stadium security of any incidents while they are in the stadium.  A similar system was successfully implemented by the Philadelphia Eagles in 2007.  The team is working closely with the NJSEA to respond to complaints of improper fan behavior.  The NJSEA is proactively monitoring and issuing warnings.  Bad behavior will not be tolerated. 

To text: Open a blank text message and address the message to 78247. Type the word NJSEA followed by a space, the issue and the location.

 

What will happen to someone who is ejected from a game?

Any Jets season ticket holder who is ejected from a game will have his/her season tickets revoked.  If a non-season ticket holder is ejected, the ticket holder of record will be warned by letter of the incident and informed that a second ejection will lead to the revocation of his/her season tickets.  If a fan uses TicketExchange to purchase tickets, he/she is required to agree to the Fan Code of Conduct before being allowed to purchase the tickets.

When is Jets Fan Appreciation Day?

The team is holding a Fan Appreciation Day on December 14th when the Jets take on division rivals, the Buffalo Bills at the Meadowlands.  Jets Fan Appreciation Day will feature sponsor giveaways, great prizes, and other activities by which the Jets will express to you, our fans, how important you are to our history and our success.